COMMON QUESTIONS ABOUT FOUNDRY

You can book your accommodation directly through our website or through online travel agents like booking.com, tripadvisor, airbnb etc. You can check the availability for your travel dates and block the room/s you prefer. You will receive a payment link once you block the rooms. Your booking will be confirmed upon 100% advance payment. A confirmation email will be sent to you once your payment is received.
Each room can comfortably accommodate 2 guests. The Double rooms can accommodate a child on the same bed as the parents. We are particular about guest experience and hence offer extra beds only in some rooms. We do not accommodate more than 3 adults in a room.
We understand that well planned holidays sometimes have to be cancelled. In case of cancellations, the refund due to you as per policy shall be credited to your bank account within 7-10 working days.  15 days or more from Check In date - 100% refund  Between 4 - 14 days from Check In date - 75% refund.  Between 2-4 days from Check In date - 50% refund  2 days prior to Check In date – No refund
The stay is complimentary for 2 children (under 12 years) in the same room without any extra bed. For children between 6 and 12 years, there will be an additional charge of Rs. 150 per child for breakfast. Guests above 12 years will be considered as adults and charged at Rs. 300 per person for breakfast.
As per Government regulations all guests are required to carry one valid photo identity for the mandatory check at the time of Check-in. The following are considered as valid photo ID: For Indians: Driving license, Aadhar Card, Voter ID, Passport. For Foreigners and NRIs: Passport (Mandatory) with valid visa or OCI card for NRIs. For foreign residents employed in India, it is mandatory to carry the work permit.)
We have signed up with PayU, one of the top and safest payment gateways. There is an option of various payment methods on PayU. In case you are comfortable with direct transfer to us, please send us a mail at contact@thexanadu.co and we will send you our bank details to make a NEFT transfer.
Food is an important part of a holiday. Apart from complimentary breakfast for 2 adults and 2 children below 6 years, we offer lunch and dinner on pre-ordering. Since we cook fresh for each meal request, we need at least 4 hours advance notice. We also offer snacks for the in between hungry times. You can pay for your food on check out.
We can organize transport for airport pick up and sightseeing. We understand how important it is to have the right vehicles for travel specially in the hills. Our travel vendors have been chosen based on their track record for safety and quality of maintenance of the cars. If you require transport, please let us know at the time of booking or prior to arrival.
Yes, our trained housekeepers clean daily. We are very particular about hygiene and cleanliness and maintain high standards.
Each property has at least one staff who lives on the premises and is available 24x7.
Yes, all the properties have power back by way of inverters.